-FAQ-

How do I contact customer support?

We are an artisan operation, dedicated to the best possible customer experience. Should you have any questions, suggestions, praise or concerns, please reach out at support@thebombayhouse.com or use the contact form under the link "Contact Us" in the footer. One of our teammates will respond within 48 hours.

 

What is your refund policy?

Every Bombay House product is custom-made and printed to order. As with all human processes, errors can occur throughout the production process. We ask for your patience and are most willing to work with you in cases where we inadvertently ship the wrong item or if the item arrives damaged/misprinted/defective.

Due to the custom nature of our work, we do not offer refunds (please read the product description carefully for the notes on sizing and color). However, we are always willing to work with our customers to ensure a happy shopping experience, so please do reach out at hello@bombayhouse.co in cases where something doesn't work - we'll always do our best to figure something out.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thebombayhouse.com.


SALES ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)
Due to the custom nature of our work, we do not offer exchanges (please read the product description carefully for the notes on sizing and color). However, we are always willing to work with our customers to ensure a happy shopping experience, so please do reach out at hello@bombayhouse.co in cases where something doesn't work - we'll always do our best to figure something out.


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING
To return your product, you should mail your product to the address on your shipment package. If you threw your package away, please email at support@thebombayhouse.com. 


Shipping costs for mistakes on our part, are refundable. If you receive a refund, the cost of return shipping will also be applied at that time.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

What are your turnaround times?

Your order is custom made and printed to order in the USA. We usually take about 5-10 business days to ship your items. Speed and price depends on product type and destination. 97% of our items are shipped within 7 business days, and more than half are shipped within 5 business days or less. 

 

Are your Products Ethically Produced?

Our products are made in facilities that act in accordance with the Fair Labor Association (FLA) Workplace Code of Conduct and are certified by Worldwide Responsible Accredited Production (WRAP), an independent, non-profit team of global social compliance experts. 

 
 

 
 

THE GRATITUDE BOX

-FAQ-

 

What is The Gratitude Box?

The Gratitude Box is a monthly subscription box that gives you everything you need to express your gratitude to someone the moment you feel it. Every box includes 4 Bombay House greeting cards, 4 envelope seals, 4 postage stamps, Gratitude inspiration and prompts, and a surprise element to show our appreciation. Every subscriber also enjoys free shipping on each box and 15% off at the Bombay House Shop for the life of their membership.

Each card in The Gratitude Subscription Box, is created by award-winning designer and Bombay House Founder, Ushi Patel. Every month, Ushi chooses a different visual theme inspired by her travels, design journey, and personal gratitude practice. The icons, colors, and patterns are thoughtfully chosen to evoke emotion and positive qualities like, abundance, prosperity, longevity and more. With every box, Ushi also shares ideas and inspiration to prompt and help you convey your messages.

All the greeting cards in The Gratitude Subscription Box are printed on premium cotton fiber paper with high quality inks and foils.

 

How Does The Gratitude Subscription Box Work?

Once subscribed, on the 8th of each month we’ll ship you everything you need to send one expression of gratitude per week. Each week, you take 10 minutes to write and send one simple, yet thoughtful note of gratitude. If you’d like to try it out, we also offer a single box option for purchase.

  

What are the perks of being a subscriber?

The Gratitude Box Subscription saves time and money. Every month you get four elegant and inspirational gratitude cards, stamps, and seals for the price of three, conveniently delivered right to your doorstep. It’s an easy and fun way to cultivate your gratitude practice and a positive mindset. By expressing our gratitude we strengthen relationships, spread positivity and share the good vibes we feel with someone else. Every subscriber also enjoys free shipping on each box and 15% off at the Bombay House Shop for the life of their membership.

 

What is in my box each month?

Every box includes 4 Bombay House greeting cards, 4 envelope seals, 4 postage stamps, Gratitude inspiration and prompts, and a surprise element to show our appreciation.

  

How much does everything cost?

We have two options to choose from:

  1. Month-to-month - $30 per month billed on the 1st of every month plus free shipping Sign Up Here

  2. Single Box - $35 plus shipping Buy Here

 

How do I join?

You can subscribe by clicking here.

 

When can I expect my first shipment?

The first box, or signature Welcome Box will be charged immediately and ship out typically within a week (usually on Mondays). Each subsequent box will ship on the 8th of the month. If the 8th falls on a weekend, your box will ship on the following Monday.

 

Are your greeting cards only available through subscription?

All our greeting cards are also available for purchase at the Bombay House Shop .

 

Can I try just one box?

Yes! You can purchase a single box by clicking here.

 

 

MY SUBSCRIPTION

Can I change my email address?

Yes, you can log into your account and edit your email under "account settings."

 

Can I customize my shipment?

All subscribers receive the same set of greeting cards each month. You can also visit our Bombay House Shop to purchase additional products that will ship immediately upon ordering.

 

Can I have multiple subscribers in one account?

Yes, you can have more than one subscription on your account. This works great if you want to ship to more than one address. If you just want multiple sets of greeting cards, you can add-on to a single subscription.

 

Help! I forgot my email.

No worries! Email us at support@thebombayhouse.com with your name and address and we will be able to help you out.

 

How do I change my address?

You can update your address by logging into your account and clicking "edit" under "shipping address." Your address needs to be updated by the 1st of the month to guarantee your next shipment is delivered to the updated address.


How can I reactivate my account?

You can reactivate your subscription any time by logging back into your account and clicking "reactivate" under "your subscriptions."

 

Help! I forgot my password

No worries! Click "forgot your password" where you normally log in. Just enter your email address and we will send instructions to reset your password. If you need additional help, please email us at support@thebombayhouse.com.

 

How can I update/change my subscription?

You can easily update your subscription by logging into your account and clicking "edit" under "your subscriptions." Please be sure to hit "confirm" on the bottom of the second page after the popup to ensure your preferences are updated. You will always receive an email confirming your changes.

If you are updating your subscription AFTER the 1st of the month you will receive one more shipment with your current preferences. Your changes will go into effect following your next renewal.

 

Can I return my order?

Because our greeting cards are made to order we don't offer returns. If there is a problem with your greeting cards or you are unhappy please email us at support@thebombayhouse.com. We are always willing to work something out!

 

Can I exchange my cards?

Because our greeting cards are made to order we don't offer exchanges. If there is a problem with your greeting cards or you are unhappy please email us at support@thebombayhouse.com. We are always willing to work something out!

 

 Help! My shipment arrived damaged

Our apologies! Please email us at support@thebombayhouse.com so we can get replacements shipped out right away.

 


THE PRODUCT

Where are the greeting cards manufactured?

All our greeting cards are designed in San Francisco, California, and printed in Pelham, Alabama.

 

Can I buy greeting cards from previous months?

Yes, some of our designs are available at the Bombay House Shop after they are released through the subscription boxes. Other cards are limited edition or available seasonally.

 

 What types of greeting cards will I receive?

The greeting cards are all printed on premium cotton fiber paper with high quality inks and foils. Each card is designed by award-winning designer and poet, and Bombay House founder, Ushi Patel, inspired by her travels, design journey and personal gratitude practice. The icons, colors, and patterns are thoughtfully chosen to evoke emotion and qualities like, abundance, prosperity, longevity and more.

 

 Am I able to choose the greeting cards I receive?

No. Every box includes greetings cards designed by Founder and Creative Director, Ushi Patel, specifically for the theme of the month. Each card is inspired by her travels and gratitude practice. The icons, colors, and patterns are thoughtfully chosen to evoke emotion and positive qualities like, abundance, prosperity, longevity and so on.

 

SHIPPING 

Where’s my Gratitude Box shipment?

Once your Notes of Gratitude package ships you will receive an email with tracking information. It can take around 7 business days before it arrives for domestic shipments.


When will my cards ship?

We ship subscriptions the 8th of the month.

 

How do I track my order?

Once your order ships you will receive an email with tracking info. You can also log into your account and see your tracking info there.

 

Can I get my monthly shipment sooner?

We send all monthly shipments at the same time each month (on the 8th). If you need greeting cards sooner, we suggest purchasing them through The Bombay House Shop and choosing the "quick ship" option and they will be sent right away.

 

My tracking hasn’t updated. What do I do?

Packages can take up to 7 business days to be delivered. It's completely normal for a package to go a few days without an update to the tracking. If it's been longer than 7 business days, please reach out to us so we can help.

  

My package was marked delivered, but I didn’t receive it.

We see a lot of packages show up a day or two after it's been marked delivered. Please give it a few more days and if it doesn't show up, email us at support@thebombayhouse.com so we can help.

 

Do you ship internationally?

We currently do not ship internationally. Each box includes postage stamps to make it as easy and convenient as possible for our subscribers to send their expressions of gratitude. In the future we will open international shipping one region at a time as we learn each country's internal postage requirements.

  

When will my box ship?

Our shipping window is the 8th - 10th of each month, depending on the month. 90% of our boxes are shipped on the 8th. As soon as your package ships you will receive an email within 24 hours with tracking info.

 

How do orders ship?

We ship through USPS

 

 How much is each shipment each month?

All our subscription boxes include free shipping.


BILLING


What types of payments do you accept?

We accept all major credit cards and PayPal.


When will I be charged?

The first box will be charged immediately and ship out typically within a week (usually on Mondays). Each subsequent box will ship on the 8th of the month and month-to-month will be billed on the 1st of the month.

 

How do I update my billing information?

You can update your payment info anytime by logging into your account, clicking "edit" under credit card, replacing your existing information, and clicking save.

 

I updated my billing information after the regular billing date. When will I receive my package?

If you update your billing information before the 1st, you will receive the coming month's box.

 

Can I change my monthly billing date?

No, every renewal happens on the 1st of each month.

 

I received an email that you weren’t able to process my payment. What do I do?

This means your payment did not go through and your subscription was unable to renew. To fix this problem you need to log into your account and update your billing information. If you continue to receive the email after your payment information is updated, please email us at support@thebombayhouse.comso we can help.

 

Can I remove a saved payment method?

You can only remove your payment method after your subscription has been cancelled. If you need help removing your payment method while your subscription is active please email us atsupport@thebombayhouse.com.

 

 

CANCELLATIONS

How do I cancel my subscription?

You can cancel your subscription any time by logging into your account and clicking "edit" under your subscriptions. Scroll to the bottom and you select "cancel subscription." Please be sure to hit "confirm" on the bottom of the second page after the popup to ensure your subscription is cancelled. You will always receive an email confirming your changes.

 

What is your cancellation policy?

For month-to-month subscriptions you must cancel before the 22nd of the month to not receive the following shipment. If you cancel on or after the 22nd you will receive one more shipment.

 

Can I place my subscription on hold?

We currently don't have a way to put your subscription on hold. You can cancel your subscription and reactivate when you are ready to come back.

 

COUPONS

How do I use my coupon?

You can redeem your coupon at checkout. The coupon box is located on left hand side toward the bottom of the page.

 

Help! I have 2 coupons but only one is working

You can only use one coupon per order.

  

I have a coupon for a free month but it is still asking for payment

Even though it won't be charged, you must have a credit card on file to start your subscription. Once your gift subscription ends, your subscription will automatically renew and your credit card will be charged. If you do not want this to happen, be sure to cancel as soon as you receive your last month of greeting cards. For example, if you receive a three-month gift subscription, cancel after you receive your third set of greeting cards and your card will never be charged. Be sure to cancel your subscription by the 22nd of the following month or your subscription will auto-renew.

 

MISCELLANEOUS

Do you have a referral program?

Yes, we love when you refer your friends! For every three friends you refer that subscribes to Notes of Gratitude you receive your next set of greeting cards completely free! You can refer a friend by logging into your account, clicking on "refer more friends," and entering in names and email addresses or sharing your unique referral link. Your friend has to sign up using your unique link for you to get credit for the referral.

 

What is your return policy?

Because our products are made to order and sold for a specific time period we don't offer returns. If there is an issue with your product please email us at support@thebombayhouse.com. We are always happy to help out!

 

Someone just referred me, but I forgot to use the link

We would still love to credit who referred you. Please email us at support@thebombayhouse.com with their name and we will make sure they get credit.

  

CONTACT

 I can’t find the answers I am looking for

If you can't find the answer to your question please shoot us an email at support@thebombayhouse.com. We're here to help! We'll do our best to respond within 24 hours.